Articles on: TrueConnect

TrueConnect: Setting Up a New Reseller Account

Resmark provides a network of resellers who can help boost your sales by reselling your products. This guide covers how to add a new reseller to your account.

Be sure to notify the reseller when you create an account for them. There are multiple ways a reseller can place orders using the account you set up. See How to Sell a Connected Product for details.

Adding a New Reseller

From the Resmark dashboard, select Reseller Order on the left side.
Search for the business to make sure they are not already connected to you or already have a Resmark account.
If the reseller does not exist, select + New Reseller in the top right corner.
Fill in the Reseller Information form, including business name, business type, address, contact details, and website. You can also set their agency certification (IATA, CLIA, ARC, TRUE, or Other) if applicable.
Scroll down to the Business Owner or Primary Agent section and enter their name, login email, and primary communications email. To add additional agents, click + Add Agent.
When finished, click Save to save without notification, or Save & Notify to save and send the reseller a welcome email inviting them to access Resmark.

After saving, you will be taken to the connection settings page where you can define which products are available for resale and configure commission or net rate terms.

If a business does not appear in search results but you believe they already have an account, they may have their TrueConnect privacy settings configured to not show up in the network. Contact Resmark Support for help locating them.

Not every reseller needs to actively use Resmark. Some suppliers create reseller accounts to log orders and track commissions for accounting purposes. There is no charge for adding a commission-based reseller.

Updated on: 06/20/2026

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