• How do I update my payment information?

  Navigate to Settings Subscription & Billing Edit Credit Card to update your payment info. If the option for Subscription and Billing is grayed out, contact the Support Team to adjust your user settings.  If this option is missing, or need to update ACH information/discuss other methods of billing to  please contact the support team.Some readers

• How to Activate or Add a New User

  To add or activate a new user, navigate to Settings Users New User to add additional people to your business. There is no limit to the number of employees you can add to your Resmark account! In fact, it's encouraged that every individual user has their own account, rather than sharing a login -- this helps ensure you can track changes made by users. Additionally, it allows yoSome readers

• How can I manage my users?

  Adjust the access level for users to change what they have permission to see. If your personal Resmark account has permission to manage the Users of your business, then you can control User Access (in-app permissions) of individual people. To manage this, go to Settings Users Select theSome readers

• How do I reset my password?

  If you forgot your password, you can reset it from the login page. If you still have access to your account, you can update it from your profile settings.Few readers

• How to Whitelist an Email or Domain

  If you want to make sure you receive messages from a certain person or company, whitelisting an email or domain insures those emails are received. How to Whitelist an Email in Gmail: Click the gear icon in Gmail and select "See all settings" from the Quick settings menu.   Navigate to "Filters and Blocked Addresses" in the top menu, and select "Create a New FilterFew readers

• How do I set up my payment settings in Resmark?

  If you're selling your own products with Resmark, you will need to set up your Payment Settings (Settings Payment) before you can begin selling. Product resellers using TrueConnect with Net Rate enabled (rather than Commission) are also required to set up payment settings. Resellers who are only reselling at a Commission are not required to set up Payment Processing Settings (aFew readers

• How do I talk to someone from Resmark Support?

  We are fully staffed Monday through Friday from 9AM to 6PM Mountain Time, with after-hours support on nights and weekends. Couldn't find the answers to your questions using the Support Center? The Resmark Support Team is fully staffed Monday through Friday, from 9AM to 6PM Mountain Time. We do have an after hours staff who will continue to monitor support requests as they come in, though we may not respond immediately to non-urgent requests. IFew readers

• How can I update my name or password on my account?

  Using the My Account page of Resmark will allow you to change your name (first and last), and update your password. There are two ways to access the My Account page. Option 1 Go to Settings My Account: Option 2 Using the business dropdown at the top right of Resmark, select Manage Profile: (https://storage.crisp.chat/users/helpdesk/website/80a7dea7312ab000/fFew readers

• Pickups & Transfers

  Does your business offer transportation services, such as shuttles from hotels to your products or activities? If so, you can use the Pickups and Transfers feature to help manage your transportation services. This article will walk you through both basic and advanced configurations for pickups and transfers. If your business is a smaller operation then you may want to follow the basic configuration. If you're operating in multiple cities anFew readers

• Is it okay to share my login information?

  With Resmark and WaiverSign, we allow you to add an unlimited number of users to your business. With no extra cost for additional users, we highly recommend creating unique logins for each user on your account! Every person who logs into the system should have their own username and password -- this allows a higher level of security for your company as any and all changes made to your orders, products, and other critical information will be tied to that user. Additionally, you can set  user perFew readers

• How to change the business owner on your account.

  If someone is leaving your organization, or you have a change in leadership, you can update the business owner of your account. 1. Have the current user listed as the Business Owner log into their account. 2. Update user level As the business owner, go to Settings >Users. The option to change the owner will appear by clicking Business Owner (in blue). Select the new owner in the dropdown listFew readers

• How do I update my general business settings?

  If you need to make any revisions to your business details like your business name or address, simply navigate to Settings Business in Resmark. The following options are available in the Business Settings menu: Business Name Enter your company name as it will appear on order confirmations, emails and within the supplier network. If you have multiple companies or brands, yFew readers

• How to clear your Browser Cache & Cookies

  You can effectively clear your browser's cache, cookies, and history to address minor issues in Resmark and other web-related problems. Below are the steps that outline this process.  Locate the menu icon (usually represented by three dots or lines) in the top-right corner of the browser window. From here select Settings Privacy and Security (or other similar category)Few readers

• White screen when logging into the application

  Are you attempting to log into the application, but you're only seeing a blank white page? Here's the most common solution to that issue.Few readers