• How to Whitelist an Email or Domain

  If you want to make sure you receive messages from a certain person or company, whitelisting their email address or domain ensures those emails always land in your inbox. How to Whitelist an Email in Gmail Click the gear icon in Gmail and select See all settings from the Quick settings menu. Gmail settings menu Navigate to Filters and Blocked Addresses in thSome readers

• How do I change my name or password in Resmark?

  The My Account page in Resmark lets you update your first name, last name, and password. There are two ways to access it. Option 1 Go to Settings My Account. Settings menu with My Account selected Option 2 Click the business dropdown at the top right of Resmark and select Manage Profile. Business dropdown menu with Manage Profile option (https://storage.crisSome readers

• How to Add a New User to Your Account

  To add or activate a new user, go to Settings Users New User. Adding a new user in Settings There is no limit to the number of users you can add to your Resmark account. We recommend that every team member has their own login rather than sharing credentials. Individual accounts make it easier to track changes and allow you to quickly deactivate a user if they leave your comSome readers

• How to Manage User Access and Permissions

  Adjust user access levels to control what each person has permission to see and do in Resmark. If your account has permission to manage users, you can control access settings for individual team members. To do this, go to Settings Users and select the user you want to update. Selecting a user in Settings to manage their accSome readers

• How do I update my payment information?

  There are two ways to update your payment information, depending on what you need to change. Update your credit card via your monthly bill (recommended) Each month, Resmark sends a billing email that includes a link to update your credit card or bank account directly in ChargeOver, our external billing platform. This is the recommended method for keeping your payment information current. Check your inbox for your most recent Resmark billing email and click the payment update link includedFew readers

• How to change the business owner on your account.

  If someone is leaving your organization or you have a change in leadership, you can transfer the Business Owner role to another user on the account. Step 1: Log in as the current Business Owner The transfer must be initiated by the current Business Owner. If that is not possible, contact our Support Team for assistance. Step 2: Transfer the Business Owner role Go to Settings Users. Click Business Owner (shown in blue) to open the ownership transfer option, then select the nFew readers

• How do I set up my payment settings in Resmark?

  If you sell your own products with Resmark, you will need to configure your payment settings at Settings Payment before you can begin accepting orders. Product resellers using TrueConnect with Net Rate enabled (rather than Commission) are also required to set up payment settings. Resellers who only use Commission do not need to configure payment processing, as commission payments are handledFew readers

• How do I reset my password?

  There are two ways to get back into your account, depending on whether you are locked out or just want to update your password. Option 1: Reset your password from the login page If you cannot log in, go to the password recovery page and enter the email address on your account. A reset link will be sent to your inbox. Resetting password from the login page (https://storage.crisp.chat/users/helpdesk/website/e9f9c613ed068000/4abcd0b4-4a37-4Few readers

• How do I talk to someone from Resmark Support?

  The Resmark Support Team is fully staffed Monday through Friday, 9AM to 6PM Mountain Time, with after-hours support on nights and weekends. If you catch us outside business hours, we may not respond immediately to non-urgent requests, but we will typically follow up the next business day. Urgent or emergency requests are handled as quickly as possible, even after hours. Our development team also monitors the entire application 24/7 to make surFew readers

• How to Set Up Pickups and Transfers in Resmark

  Does your business offer transportation services, such as shuttles from hotels to your products or activities? If so, you can use the Pickups and Transfers feature to manage your transportation services. This article covers both basic and advanced configurations. If your business is a smaller operation, the basic setup should be all you need. If you operate in multiple cities or manage a large number of pickup locations, follow the advancedFew readers

• Is it okay to share my login information?

  Resmark and WaiverSign allow you to add an unlimited number of users to your business at no extra cost. We strongly recommend creating a unique login for every person who accesses your account. Individual logins provide a higher level of security for your company. Any changes made to orders, products, and other critical information will be tied to the specific user who made them. You can also set user permission restrictions (https://helpdesk.resmarksystems.com/en-us/article/how-can-i-manage-mFew readers

• How do I update my general business settings?

  To update your business details such as your name, address, or website, go to Settings Business in Resmark. Business Settings overview The following fields are available: Business Name Your company name as it will appear on order confirmations, emails, and within the supplier network. If you operate multiple brands, you can associate more than one business with your accoFew readers

• Why do I see a blank white screen when I log in?

  If you see a blank white page after logging in, the most likely cause is an unsupported browser. Blank white screen after loginFew readers

• How to clear your Browser Cache & Cookies

  Clearing your browser's cache, cookies, and history can resolve minor display or login issues in Resmark. Follow the steps below for your browser. Chrome, Firefox, Edge, and most other browsers Click the menu icon (three dots or three lines) in the top-right corner of the browser window, then go to Settings Privacy and Security or a similar option. Opening browser settings to clear cache (https://storage.crisp.chat/users/helpdesk/website/80b599a7488ca800/600e14a5-0eb8-4115-b75bFew readers