How do I talk to someone from Resmark Support?
We are fully staffed Monday through Friday from 9AM to 6PM Mountain Time, with after-hours support on nights and weekends.
Couldn't find the answers to your questions using the Support Center? The Resmark Support Team is fully staffed Monday through Friday, from 9AM to 6PM Mountain Time.
We do have an after hours staff who will continue to monitor support requests as they come in, though we may not respond immediately to non-urgent requests. If you do catch us after hours, we'll typically respond to any requests the next business day. If your request is deemed as urgent or an emergency, our team will respond as quickly as possible, even if after hours.
Our development team also monitors the entire application 24/7 to make sure Resmark is working properly for all of our clients.
You can contact us via:
Phone (801-733-9548)
Email
In-app support chat located in the bottom right of your account. With our support widget, there is no need to sit around and wait on hold for someone to answer the phone or leave voicemails. Simply send us a message in-app describing what we can help you with, and we'll respond to you both in-app and via email so you can carry on with your day and be notified when we respond.
To decrease support wait times, please avoid contacting us through multiple channels regarding the reason you've contacted our team today. All support requests (email, voicemail, or in-app chat) are processed through a single queue and are prioritized in the order they are received, with message urgency taken into consideration.
If you're needing technical assistance, please put any of the following information into your message (if applicable):
A description of the question/issue
What operating system you're using (MacOS, Windows, iOS, Android)
What web browser you're using
Screenshots of the issue
Steps to reproduce the issue
URL/Link to the page where the issue occurred
...and any other details that you believe would be helpful for us to know
Couldn't find the answers to your questions using the Support Center? The Resmark Support Team is fully staffed Monday through Friday, from 9AM to 6PM Mountain Time.
We do have an after hours staff who will continue to monitor support requests as they come in, though we may not respond immediately to non-urgent requests. If you do catch us after hours, we'll typically respond to any requests the next business day. If your request is deemed as urgent or an emergency, our team will respond as quickly as possible, even if after hours.
Our development team also monitors the entire application 24/7 to make sure Resmark is working properly for all of our clients.
How to Contact Support
You can contact us via:
Phone (801-733-9548)
In-app support chat located in the bottom right of your account. With our support widget, there is no need to sit around and wait on hold for someone to answer the phone or leave voicemails. Simply send us a message in-app describing what we can help you with, and we'll respond to you both in-app and via email so you can carry on with your day and be notified when we respond.
To decrease support wait times, please avoid contacting us through multiple channels regarding the reason you've contacted our team today. All support requests (email, voicemail, or in-app chat) are processed through a single queue and are prioritized in the order they are received, with message urgency taken into consideration.
If you're needing technical assistance, please put any of the following information into your message (if applicable):
A description of the question/issue
What operating system you're using (MacOS, Windows, iOS, Android)
What web browser you're using
Screenshots of the issue
Steps to reproduce the issue
URL/Link to the page where the issue occurred
...and any other details that you believe would be helpful for us to know
Updated on: 04/25/2024
Thank you!