Articles on: Account Settings

How do I talk to someone from Resmark Support?

The Resmark Support Team is fully staffed Monday through Friday, 9AM to 6PM Mountain Time, with after-hours support on nights and weekends.

If you catch us outside business hours, we may not respond immediately to non-urgent requests, but we will typically follow up the next business day. Urgent or emergency requests are handled as quickly as possible, even after hours.

Our development team also monitors the entire application 24/7 to make sure Resmark is running smoothly for all clients.

How to Contact Support

You can reach us through any of the following:

Phone/Text: 385-364-3903
Email: Contact the Support Team directly via email
In-App Chat: Use the support widget in the bottom right corner of your account. Send us a message describing what you need help with, and we will respond both in-app and via email so you can carry on with your day and get notified when we reply. No need to sit on hold or leave voicemails.

To reduce wait times, please avoid contacting us through multiple channels about the same issue. All support requests (email, voicemail, and in-app chat) are processed through a single queue and prioritized in the order they are received, with message urgency taken into consideration.

If you need technical assistance, including any of the following details in your message will help us resolve your issue faster:

A description of the question or issue
Your operating system (macOS, Windows, iOS, Android)
Your web browser
Screenshots of the issue
Steps to reproduce the issue
The URL of the page where the issue occurred
Any other details you think would be helpful

Updated on: 03/28/2026

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