> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://helpdesk.resmarksystems.com/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# How to Whitelist an Email or Domain

If you want to make sure you receive messages from a certain person or company, whitelisting their email address or domain ensures those emails always land in your inbox.

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### How to Whitelist an Email in Gmail

1. Click the gear icon in Gmail and select **See all settings** from the Quick settings menu.
![Gmail settings menu](https://storage.crisp.chat/users/helpdesk/website/d7ac7a9064353800/62ad7c94-9c52-4b09-b427-7262cd_17j1zrc.png)

2. Navigate to **Filters and Blocked Addresses** in the top menu, then select **Create a new filter**.
![Filters and Blocked Addresses tab in Gmail](https://storage.crisp.chat/users/helpdesk/website/6bfbe4a581aea000/d7bb3f38-435a-4c99-9026-923b03_19cnn23.png)

3. Enter a specific email address or an entire domain in the **From** field, then select **Create filter**.
![Gmail filter creation with From field](https://storage.crisp.chat/users/helpdesk/website/97aaadfdbd78c000/5d9cd6b5-eea8-42e3-ac85-8ae7f7_ue0aqd.png)

4. Check the box for **Never send it to Spam**, then select **Create filter** to finalize.
![Never send it to Spam checkbox in Gmail](https://storage.crisp.chat/users/helpdesk/website/8a5e41251e1de800/19fc296f-75e9-4e1d-9b3a-adde54_9avq5s.png)

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### How to Whitelist in Outlook

1. Select the gear icon in Outlook and navigate to **Junk Email**. Select **Add** under **Safe senders and domains**.
![Outlook Junk Email settings with Safe senders option](https://storage.crisp.chat/users/helpdesk/website/dc341a04e5a98800/d75b73c7-ca56-4734-b8a6-b0a976_bs31jk.png)

2. Enter the email address or domain you want to whitelist, then select **Save** to finalize.
![Adding a safe sender in Outlook](https://storage.crisp.chat/users/helpdesk/website/4832f6c32b961000/d05e9f62-11c4-4710-99b2-63d320_c8yjiw.png)

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### How to Whitelist in Yahoo

1. Navigate to **Settings** and select **More Settings**.
![Yahoo Mail settings menu](https://storage.crisp.chat/users/helpdesk/website/391f8d5165b64a00/740b2ecf-b1fd-48b3-8a1b-c1c34d_11iznsn.png)

2. Select **Filters**, then click **Add new filters**.
![Yahoo Mail Filters section with Add new filters button](https://storage.crisp.chat/users/helpdesk/website/51cecd630a16380/addnewfilteryahoo_1cucian.webp)

3. Set a filter name and enter the email address or domain in the **From** section. Choose **Inbox** as the destination folder, then select **Save** to finalize.
![Yahoo Mail filter creation form](https://storage.crisp.chat/users/helpdesk/website/51cecd630a16380/yahoofiltercreate_1mw4vdw.webp)

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If you run into any issues setting up your filters, reach out to the Support Team and we'll be happy to help.