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# How do I use Resmark's Check-In feature?

Resmark's Check-In feature lets your team set a time-frame window during which guests can be checked in for their reservation. Only participants whose product start time falls within that window will appear in the Check-In view.

|| Before you begin: Confirm this feature is enabled on your account by going to **Settings > Check-In**. If it does not appear, contact Resmark Support to have it turned on.

### Grant a user access to Check-In

1. Go to **Settings > Users**, select a user, and scroll down to the **Settings** section.
2. Confirm that **Checkout, Confirmation, and Check-In** is enabled.
3. Click **Save**.

![User settings - Check-In permission](https://storage.crisp.chat/users/helpdesk/website/-/5/1/c/e/51cecd630a16380/image_1hc4vq.png)
![Check-In toggle enabled](https://storage.crisp.chat/users/helpdesk/website/-/5/1/c/e/51cecd630a16380/image_5090gf.png)

### Set up your Check-In time-frame

1. Go to **Settings > Check-In**.

![Check-In settings page](https://storage.crisp.chat/users/helpdesk/website/-/5/1/c/e/51cecd630a16380/image_1vdfda6.png)

2. Enter how early and how late guests are allowed to check in. For example, the screenshot below allows check-in up to 20 minutes early and no more than 5 minutes late.

![Check-In time-frame settings](https://storage.crisp.chat/users/helpdesk/website/-/5/1/c/e/51cecd630a16380/image_1k6p19f.png)

3. Click **Save**.

### Check in your guests

Once the time-frame is set, go to the **Check-In** tab. The current Check-In Settings are displayed in the top right of the screen. The page will show all participants eligible for check-in based on your configured window.

From here you have two options:

* **Check-In All** — checks in all participants associated with that product for the given start date and time.
* **Check-In All Products** — checks in all participants across all products on the order that fall within the check-in window.

![Check-In page with eligible participants](https://storage.crisp.chat/users/helpdesk/website/-/5/1/c/e/51cecd630a16380/image_1l8i2ii.png)

|| Note: Products with start times outside the check-in window will not appear. If a user searches for an order that falls outside the window, they will see one of the messages below.

**Too early:**
![Too early message](https://storage.crisp.chat/users/helpdesk/website/-/5/1/c/e/51cecd630a16380/image_1hftyvh.png)

**Too late:**
![Too late message](https://storage.crisp.chat/users/helpdesk/website/-/5/1/c/e/51cecd630a16380/image_dvyj1o.png)

**No assigned participants:**
![No participants message](https://storage.crisp.chat/users/helpdesk/website/-/5/1/c/e/51cecd630a16380/image_jabdt8.png)

**See also:** [How to use Resmark's QR code for Check-In](https://helpdesk.resmarksystems.com/en-us/article/how-to-use-resmarks-qr-code-for-check-in-7ddi34/)