Articles on: Resmark

How do I use Resmark's Check-In feature?

Resmark's Check-In feature lets your team set a time-frame window during which guests can be checked in for their reservation. Only participants whose product start time falls within that window will appear in the Check-In view.

Before you begin: Confirm this feature is enabled on your account by going to Settings > Check-In. If it does not appear, contact Resmark Support to have it turned on.

Grant a user access to Check-In

Go to Settings > Users, select a user, and scroll down to the Settings section.
Confirm that Checkout, Confirmation, and Check-In is enabled.
Click Save.

User settings - Check-In permission

Check-In toggle enabled

Set up your Check-In time-frame

Go to Settings > Check-In.

Check-In settings page

Enter how early and how late guests are allowed to check in. For example, the screenshot below allows check-in up to 20 minutes early and no more than 5 minutes late.

Check-In time-frame settings

Click Save.

Check in your guests

Once the time-frame is set, go to the Check-In tab. The current Check-In Settings are displayed in the top right of the screen. The page will show all participants eligible for check-in based on your configured window.

From here you have two options:

Check-In All — checks in all participants associated with that product for the given start date and time.
Check-In All Products — checks in all participants across all products on the order that fall within the check-in window.

Check-In page with eligible participants

Note: Products with start times outside the check-in window will not appear. If a user searches for an order that falls outside the window, they will see one of the messages below.

Too early:

Too early message

Too late:

Too late message

No assigned participants:

No participants message

Updated on: 03/28/2026

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