How do I remove a cancellation fee?

If your products have cancellation policies enabled, then there's a good chance you'll occasionally need to remove the fee under special circumstances. Here's how to remove a cancellation fee.

Removing the fee during the cancellation process

1. Open the order
2. Select "Cancel" near the top of the order
3. If the cancellation policy pops up notifying you that a "Fee will be applied for cancellation" then continue to step 4. If there's no reference to a cancellation fee, then a fee will not show up, as the cancellation policy is not applicable to this order.
4. Select the guest(s) or item(s) you'd like to cancel
5. A breakdown of the refund will now be displayed -- select the blue text in the cancellation row to override or change the fee.

Example:  

Removing the fee after a product has already been cancelled.

If you've already canceled the product and a fee is showing up, here's how to fix that:

1. Open the order
2. Expand the collapsed "Cancellation" window
3. Locate the cancellation fee and select the blue text
4. Enter the total fee you'd like to charge the guest ($0.00 to remove the fee completely)

Example: 

Updated on: 03/29/2024