Articles on: Resmark

How do I add a general policy to my product?

General policies let you set rules and restrictions to inform your customers of important information before they book. Common uses include:

Age restrictions
Height or weight restrictions
Mandatory equipment
Bring your own lunch
Waiver must be signed before departure
Safety warnings
And more

You can select an existing policy to apply to your product, or create a new one.

Note: To edit or delete a general policy instead of creating a new one, go to Settings > Products > Policies. Visit this support page for more information.

Creating a New General Policy

Policy Name -- The name you give your policy. It will appear throughout the app and on order confirmations.

Detail -- A clear description of the policy to help avoid issues that could lead to cancellations or refunds (for example, a weight limit agreement for a zipline tour).

Require Agreement Before Adding To Cart -- The customer must agree to the policy before adding the product to their cart.

Require Agreement Before Checkout -- The customer must agree to the policy before completing checkout.

Display On Order Confirmation After Purchase -- The policy will appear on the order confirmation after the purchase is complete.

Creating a new general policy with name, detail, and agreement options

Updated on: 03/28/2026

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