Discounts and Promo Codes
This article covers discounts and promo codes in Resmark, including how to create, apply, and remove them.
Index
1. Create a discount during product creation
2. Create or edit a discount from your account settings
3. Create a custom one-time discount
4. How to apply or remove a discount
1. Create a Discount During Product Creation
When creating a product, you will have the option during the Pricing step to create a new discount or apply an existing one.
When creating your discount, the following options are available:
Discount Name -- The name of your discount. It will appear throughout the app and on order confirmations.
Percentage or Flat -- Determines whether the discount is a percentage or a flat dollar amount.
Price Tiers -- Choose whether the discount applies to all price tiers or only to specific price tiers.
Amount -- The dollar or percentage value of the discount.
Promo Code -- Create a custom promo code for customers to use on public pages. Punctuation does not matter, so SPRING20 and Spring20 will both work the same.
Exclusivity -- Determines whether the discount can be combined with other discounts or not.
Group Discount -- Apply the discount based on group size. Useful if you want discounts to only be valid for guests who book as a group.
Discount Application Mode -- Choose whether discounts apply automatically or are applied manually. If you set a discount to apply based on group size, "apply automatically" will be enabled by default. When apply automatically is enabled, the Promo Code field is disabled.
Online Redemption -- Specify whether the discount is available in-house only or online.
Discount Limits -- Set rules to control when and how your discounts can be used:
- Purchase Date -- Set a date range for when the discount can be used at checkout. Useful for limited-time sales. Based on the date of purchase, not the product departure date.
- Purchase Day -- Restrict which days of the week the discount can be used at checkout. Based on the day of purchase, not the product departure day.
- Product Start Date -- Set a date range of product departure dates the discount applies to. Based on the product departure date.
- Product Start Day -- Restrict which departure days the discount applies to. For example, make a discount unavailable on peak days like Fridays and Saturdays. Based on the product departure day.
2. Create or Edit a Discount from Your Account Settings
Navigate to Settings > Discounts. From there you can create a new discount or edit an existing one.
When creating or editing your discount, the following options are available:
Discount Name -- The name of your discount. It will appear throughout the app and on order confirmations.
Percentage or Flat -- Determines whether the discount is a percentage or a flat dollar amount.
Price Tiers -- Choose whether the discount applies to all price tiers or only to specific price tiers.
Amount -- The dollar or percentage value of the discount.
Promo Code -- Create a custom promo code for customers to use on public pages. Punctuation does not matter, so SPRING20 and Spring20 will both work the same.
Exclusivity -- Determines whether the discount can be combined with other discounts or not.
Group Discount -- Apply the discount based on group size. Useful if you want discounts to only be valid for guests who book as a group.
Discount Application Mode -- Choose whether discounts apply automatically or are applied manually. If you set a discount to apply based on group size, "apply automatically" will be enabled by default. When apply automatically is enabled, the Promo Code field is disabled.
Online Redemption -- Specify whether the discount is available in-house only or online.
Discount Limits -- Set rules to control when and how your discounts can be used:
- Purchase Date -- Set a date range for when the discount can be used at checkout. Based on the date of purchase, not the product departure date.
- Purchase Day -- Restrict which days of the week the discount can be used at checkout. Based on the day of purchase, not the product departure day.
- Product Start Date -- Set a date range of product departure dates the discount applies to. Based on the product departure date.
- Product Start Day -- Restrict which departure days the discount applies to. Based on the product departure day.
3. Create a Custom One-Time Discount
You can create one-time custom discounts by opening the cost summary of your shopping cart for new orders, or from the order confirmation of existing orders. Select the Discount option, then choose Custom and set your preferred settings.
4. How to Apply or Remove a Discount
New Internal Orders: There are two ways to apply a discount to a new internal order:
- At the top of your shopping cart, enter a promo code. If the product qualifies, the discount will be applied.
- Open the Cost Summary and select Discounts to choose from the list of available discounts or create a custom one-time discount.
Online Orders: If your customer has a promo code, they can enter it during the checkout process.
Existing Orders: Open the order in your Resmark account. Expand the Cost Summary, then select the Discounts option. From there you can select from your list of existing discounts or create a one-off discount.
If the discounts section is grayed out, you may not have access to add or edit discounts on orders. For example, if you are using TrueConnect as a reseller, there may be restrictions preventing you from applying discounts. If you are unsure, contact the Resmark Support Team.
If the customer has already paid for their order, you may be prompted to process a refund for the discounted amount.
Removing a discount: Open the order and expand the Cost Summary. If a discount has already been applied, you will see the option to remove it. Keep in mind that removing a discount will increase the balance, so you will be prompted to take payment for the remaining amount.
Updated on: 03/28/2026
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