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# CruiseControl: Message History Status for Automated Email

When viewing Contacts in Resmark, you can view the automated messaging history and status for any CruiseControl messages sent. Navigate to a contact's profile to see their message history.

![Screenshot of the automated messaging history in a Resmark contact profile](https://storage.crisp.chat/users/helpdesk/website/52727b2464412400/d801fa80-224c-43c1-8eca-a826db_1pzpw4v.png)

The following statuses may appear in the message history. These statuses are provided to Resmark by SendGrid, the email provider that powers CruiseControl marketing emails.

| Status | Description |
| ---- |
| Processed | Requests from Resmark that SendGrid has processed. |
| Clicks | A recipient clicked one of the click-tracked links in your email. The Email History will display the date, time, and URL of the link that was clicked. |
| Delivered | The accepted response generated by the recipient's mail server. |
| Opens | The response generated by a recipient opening an email. |
| Unsubscribes | A recipient unsubscribed from your emails. |
| Group Unsubscribes | A recipient unsubscribed from a suppression group. |
| Group Resubscribes | A recipient resubscribed themselves to a suppression group. |
| Deferred | The recipient's mail server asked Resmark to slow down the rate of email delivery. |
| Drops | Resmark dropped the email because the contact is in a suppression group, the recipient's email previously bounced, or the recipient has marked your email as spam. |
| Bounces | The receiving server could not or would not accept the message. If a recipient has previously unsubscribed from your emails, attempts to send to them will bounce. |
| Blocks | Your IP address has been blacklisted or blocked by an ISP or messaging organization. Blocks are less severe than bounces and do not result in permanent suppressions. |
| Spam Reports | A recipient marked your email as spam and their mail server reported it. |